Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


They have been really good to me

They have been really good to me here - this is my third visit but my first to the new unit. I am a picky, fussy eater so food hasn't been great for me, tastes somehow 'reheated and sometime it is cold. I understand that getting it right for all the different people/palates in this large place is pretty well impossible for the hospital so i navigate my way through the choices as best I can. My care has been really attentive and I feel very well looked after and safe.