Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Very, very good

I have found the new cardiac centre to be very, very good. Not only is it bright and new but it seems well staffed and with people who really know what they are about. I was feeling very poorly and went to the Emergency Dept. I had to sit under the air conditioning unit and I became very cold-had I felt better I would probably have looked for someone to turn it off but I was very unwell. There is a trolley that comes round (the ward) with sweets but no newspapers. I would appreciate it if they could bring a paper as I can't walk to the shop to get one. Overall, very, very good.