Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

West Suffolk Hospital


Immediate fix!

One of my NHS hearing aids stopped working. I changed battery but that didn't sort it. I looked online for details of where to go to get it looked at but information on repairs was not evident. I decided to go to the Audiology dept. at West Suffolk Hospital either for a repair or for information on where to go. In the event the person on reception pulled various bits off and examined them, fitted a new tube and it was all systems go!!! Immediate fix.