Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

West Suffolk Hospital


Struggle to care with complicated conditions

Specific care has been great but generic care on wards when you have a complicated health issue hasn't been so good. Its difficult for general wards to cope with you when they don't know or understand your condition and they make decisions that have consequences that they are not even aware of. The discharge planning for me was like a run away train, so much was being put in place without discussing it with me or my family.