Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Patient left in dirty conditions and hungry.

The lady I escorted arrived at 10.30am and hadn't been told that her appointment could take 3 hours or more. The lady was seen quickly by staff but there was no offer of food between 10.30am and 3.45pm. I went to the shop and bought her something. The cleanliness was disgusting, there was a thick layer of dust on the bed that my lady was on, and the handrails on the bed were filthy too.