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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

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Original feedback for

West Suffolk Hospital



Excellent discharge team explained everything

They have been providing me with regular cups of tea and even a meal. I'm just waiting for my husband to collect me, as he is a long distance lorry driver and didn't know I was being discharged today. They have given me a discharge letter to give to my GP and have explained everything well. I have asked my husband to bring in a tin of sweets to say 'thank you' to them all.

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