Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


endoscopy dept faultless BUT ward care varies

my mum needed a flexisig for a recurring sigmoid volvulus. I am her daughter and carer so wash, change and do medication even in hospital. Waited 2 hours for painkiller on F5 ward and I also had to keep chasing staff to facilitate her discharge as they had booked us a taxi for 7pm and nowhere near ready to hoist into wheelchair then. The endoscopy dept is faultless but F5 , F6 wards inconsistent with care. It's potluck....