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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital



Confidentiality concern

In the area where the consultants sit it is very open and everyone can hear what is being said about other patients, as they talk about more than one patient at one time. I was concerned last time we came when what I assumed to be a senior consultant was very rude to another another consultant, he said "you have been here two years you should know better" this was said in front of myself and my son we both felt very uncomfortable about this. I really think there is a confidentiality issue in the treatment area too as it is so open everyone can hear everything.

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