Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


You cannot fault anything

Service from the staff in the eye department is excellent, you cannot fault anything. Excellent treatment. I had an injection last time in my eye and I was dreading it but I didn't feel a thing, the attitude of the person doing the treatment helped me to remain calm.