Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

West Suffolk Hospital


Always being forgotten

Scan wasn’t booked in properly so I turned up and was told I wasn’t on the system. Induction wasn’t booked in properly so I had to call on the day to be told it wasn’t in the diary and that my notes do say I was booked in. Delivered baby on ward f11 not labour suit because the midwife told me I wasn’t in active labour and didn’t believe me when I told her my waters had broken. Baby wasn’t given ankle name tags until I requested them 4hrs after he was born.