Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Excellent service

I was advised by my GP to attend WSH A&E. Despite the waiting room being crowded I was seen by a most efficient Triage nurse within 20 minutes after which a Phlebotomist took blood and inserted Canula within another 10 mins. I was seen by Practitioner Nurse within 90 mins of arrival. All staff were impressive, professional and efficient. I was given an appt to attend DVT clinic at 9.15 the following day and again the service was amazing. I was assessed by two nurses almost immediately then shortly after had ultra sound scan. On arrival I had been told it would be 2 to 3 hours before being seen by Consultant so was given the opportunity to visit canteen then indeed was seen as predicted. Again all staff were most impressive and surroundings airy, scrupulously clean and pleasant. Within 25 hours of visiting my GP I had a diagnosis and treatment. I regard that as excellent service and indeed better than much Private treatment experienced previously. It was very disappointing to hear other patients complaining about waiting times which were certainly not excessive.