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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital



Failed to diagnose or care

This is day 2 of mu daughter waiting for an emergency operation to remove a large mass from her ovary. Losing weight, unable to eat or drink properly, in great pain and they have had her 2 days on nil by mouth. Today almost 17 hrs and they cancelled yet again. They failed to offer her any food after such a long time without. Maybe spend time diagnosing problems years ago and you'll spend less on consultants. MRI scans, ultrasounds, a and e visits and a very much more risky operation for my daughter! I spoke to the duty manager tonight and there seemed to be a party atmosphere in the background, twice she had to ask people to be quiet (how professional). Why are they not on the wards?

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