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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital



Visited A&E with cardiac issues

Arrived in A&E with cardiac issues on a Friday night. Triaged within 10 minutes to ascertain level of need. Everyone was polite, friendly and efficient despite people moaning in the waiting room and being totally disrespectful. If they’re well enough to stomp around the department complaining, I suspect they’re probably not in dire need of attention. Investigations were carried out quickly and respectfully. Some people in the waiting room were complaining about the tidiness of the department, but I found it to be spotless apart from stuff left on the seats by people waiting (not the hospital’s fault). We should be so proud of WSH and the staff who work there and face such abuse.

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