Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Communication concern

In November 2019 I had some anti inflammatory injections at West Suffolk Hospital as I was informed that there was not a spinal clinic at Ipswich for injections. I spoke with the Orthopaedics's secretary on the phone about sending my information to Ipswich from West Suffolk, I just need some certainly that Ipswich have received my details and I have heard nothing I just want to know that I am in the system.