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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital



Pharmacy

Pharmacy Dept. Of course I expect to wait for Meds BUT there was only 1 person ahead of me the room was empty - I was told 10 - 20 mins wait. I ended up waiting from 10.09 a.m to 10.35 a.m. Bad, as there was none ahead of me!! and the worse thing it cost me extra money in car par fees. THE CONSULTANT SHOULD NOT BE REFERRING PEOPLE TO HOSPITAL PHARMACY - GIVE US A PAPER PRESCRIPTION SO WE CAN GO TO OUR OWN PHARMACY. ( saves the hospital time and money) AND US HAVING TO PAY MORE PARKING FEES.

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