Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Poor care, no hello my name is

September 2020 - Sent home despite being in active labour, explained family history of irregular contractions but dismissed by staff, almost had baby at home. Required stitches, no hello my name is when another medical staff arrived as midwife not happy to proceed due to location of tear and blood loss. No explanation of what doing despite being in discomfort with each stitch she continued anyway. Offered breakfast post delivery eventually had to ask for it as hadn't arrived 2 hours later. Only positive was student midwife, she was amazing!