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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital



Mixed experience

The delivery was perfect and the staff were amazing however when I was moved on to Ward 11 after the birth one member of staff on the night shift really wasn't nice. I know I had my buzzer but following a c section I wasn't checked for quite some time and it would've been nice if someone had checked I was doing ok and I was coping with my baby. The way the member of staff spoke to me was really not nice. It took 5 hours to get breastfeeding support and by that stage I was so worried my baby needed feeding that I started with some formula. I then saw the same member of staff after I had been discharged when I was having a dressing changed and again she was rude and abrupt. When I asked if a specific tape for the dressing could be used, she basically said she would use what she wanted, I was really shocked by this and even another member of staff made a comment when she left the room. After such a positive birth experience this one person really did change the whole experience.

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