Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Frustrating process

I was referred to the hospital as my knee needed replacing but because only half the knee needs doing and the consultant only does full replacements I've been told I have to go through the whole referral process again. I've contacted PALs to see if they can help with the situation as it can't be right that I have to basically start again to get the treatment I need.