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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital



Felt Patronised

The consultant was abrupt and did not like questions or debate. The treatment was active surveillance ( ca prostate ) but the blood test results did not get relayed to hospital so no surveillance was being done at all - that meant psa was rising and not being monitored and was almost too late to use the preferred treatment - scanner was out of date and therefore had to make an appointment to have another scan in London privately - neither the urology department consultant or GP liked being challenged on either matter - stressful and negligent. Urology department nurses good but apart from that very upsetting experience

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