Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Mixed experiences

I was diagnosed in April with glaucoma and was told I would be seen in 3 months, however it is now 8 months and I've heard nothing. I also visited A&E with a dislocated finger and had to wait 4 hrs to be seen however, the treatment and staff were great.