Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Personal care outstanding

The build up to my induction was difficult as it ended up being a stressful procedure passed from different departments. Once I was in hospital, the treatment was incredible and my labour was outstanding with the midwives, (names removed). I cannot thank these ladies enough for their huge support in bringing my little girl into the world so safely. (name removed) was also super supportive and helpful in any of my queries. Hugely thankful for the midwives and all they did to support me