Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Understaffed but some lovely midwives

Long dragged out induction of labour. Long wait for any pain relief. One midwife had a terrible attitude while I was in the most painful part of my labour. Would like to praise the rest of the staff though that stepped in during an emergency and got my baby breathing. No staff around after labour and spent hours not knowing if I was going to labour ward or home. Finally got discharged at 1am but that was due to being understaffed. If there was more staff so they wasn’t under so much pressure and that midwife with attitude wasn’t there it would of been a better experience.