Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Limited but ok

Having a baby during lock down was challenging. The restrictions meant my partner could not bond during routine appointments. Following the birth of my daughter I notified caregivers I was not well and something wasn’t right however due to the pandemic I was unable to get an appointment or be seen. I was told I was fine however six weeks after the birth I was admitted due to retain placenta and suspected sepsis.