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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital



Child birth

My middle child now 2yrs. Born 2019. My experience was awful. Left me for long periods of time. Didn’t believe me when I needed to push. No drinks offered or food. Before or after. I was left alone. My 3rd born in 2021. My experience was fantastic. Other then the initial wait at 4am. For 3 hours, everything was smooth and very relaxing. It was a traumatic birth but my midwife was the best and I can’t thank her enough for guiding me and making me feel valued. Even though after 24+ hours of labour my patience was thin. She was patiently taking it. I apologised so much but again I felt valued.

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