Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


I felt so well cared for and an individual

I came in to West Suffolk with my second baby and I had gone into Labour naturally this time. I was reassured the whole way as it felt completely different this time. The midwives were so calming and reassuring and gave me the boost I needed when I was so tired. The care we received after birth was fantastic. Nothing was too much to ask and the staff were so friendly and caring.