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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital



2 babies in 2 years both very different care

I had my second born baby in April 2020 at the start of the lockdown and could not fault the care I received it really was amazing the staff were very caring and I felt cared for and not like a number in a system especially as my husband could not come into the hospital whilst I was induced right up until I was on the labour suite. Huge shout out to XXXXX who saw me through the last hardest hours of my labour and after labour. Such a caring midwife for me my baby and also my husband. My third baby was born august 2021. Restrictions were in place but this time my husband was allowed in the normal ward where I was induced. I didn’t get a choice of induction method like before. I was given a hormone induction this time. It kicked in extremely quick and I had a very uncomfortable night with just paracetamol. When asking for stronger I was finally given oramorph which didn’t touch the sides. The doctor eventually came round and allowed a higher dosage but I still wasn’t given it. After being told I hadn’t dilated at all all night I needed a break and requested the induction tampon taken out. It was explained it may have to be re inserted if contractions stopped and I agreed but then was explained this same thing over again by 2 more people. I was examined again and was now all of a sudden 3cm. They took it out finally, and without explanation I was taken straight over to delivery. Once settled just a short while later the midwife examined me and now very quickly I was 7cm. I continued to struggle, all the pain in my back I knew baby was back to back as I had exactly the same with both previous babies. The emergency button was pushed more than once this time and one of these my babies heart rate had completely stopped (he had a heart monitor clipped to his head) I had previously asked for an Epidural whilst on the other ward and she said to me I’d get one once over and settled. They didn’t call the anaesthetist for a long time and it was around 3 and a half hours before I received it but bu this time it had completely failed. I didn’t feel very listened to. With both my previous inductions, I had all the same issues leading up to their birth and ended up having assistance via forceps and ventouse with them. I was shattered, no sleep for over 72 hours, and scared due to knowing my sons heart rate had stopped. The midwife stood at the end of the room at a computer the whole time rarely coming over to me where as with my previous just a year before the midwife sat right by me the whole time, chatting away to me and my husband making it a much nicer calmer experience. I desperately wanted some help, and in the end my son was born with and I quite the midwife writing in his red book ‘severe meconium’ where he was so stressed inside. Afterwards, I showered, went back to the ward and to be honest they couldn’t of tried to get rid of every one in there quick enough. Such a shame because the previous year was such a nicer approach to my care even though circumstances where similar.

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