West Suffolk Hospital Feedback Centre 2020

Communication very poor

Accident and emergency services

August 22, 2018

This is in regard to my adult daughter's admission. The quality of staff communication (with us and between departments) was very poor. We had to keep asking questions at every ward/unit. Her discharge was haphazard with no mental health care plan provided, only a copy of the discharge letter. The drugs for her discharge were delayed due to a Saturday discharge and the hours that the pharmacy operates.

Anonymous

Reply from West Suffolk Hospital

We are really sorry to hear of your experiences at West Suffolk, and would like to look into this further for you. Please contact our PALS team on 01284 712555 who can raise your concerns with the relevant staff. They can also be emailed at pals@wsh.nhs.uk.

Best wishes

Patient Experience Team

Cancer services have been good.

Cancer services

August 20, 2018

Very happy with the support provided at the hospital for cancer services.The car park charges are very expensive especially when you have to visit regularly

Anonymous

Reply from West Suffolk Hospital

Thank you for your feedback, we're delighted that you received such good care and appreciate you taking the time to leave a review.

We understand the feedback regarding the car parking charges and will pass your comments on to the relevant staff.

Best wishes

Patient Experience Team

Very quick, very professional.

X-ray

August 17, 2018

We got a disabled car parking space very easily but it was a bit of an uphill push. We attended for a GP arranged 'drop in' x ray appointment. We were straight in and out with no delay. Very quick, very professional.

Anonymous

Reply from West Suffolk Hospital

Thank you for your feedback, we're delighted that your x-ray appointment went so smoothly and appreciate you taking the time to leave a review.

Your comments regarding getting from the disabled car parking space will be shared with the relevant staff.

Best wishes

Patient Experience Team

Friendly

August 8, 2018

A very friendly and more organised hospital, a nice place to be.

Anonymous

Reply from West Suffolk Hospital

Thank you for taking the time to leave a review, we are delighted that your experience at WSH has been such a positive one and will pass on your feedback.

Best wishes

Patient Experience Team

giving me an infection that i had not gone in

Accident and emergency services

August 8, 2018

Was blue lighted into hospital due to a suspect bleed on the brain, (fortunately was not) but after all test including a lumber puncture was discharged only to find that when I had a pre assessment for an operation a couple of days later tested positive for MRSA which I was not when I had been admitted.

Gillian Chalk

Reply from West Suffolk Hospital

Thank you for leaving a review, apologies for the delay in responding to you.

We are delighted to hear that your prognosis was not a bleed on the brain but sorry to hear of your positive MRSA result when you came into the hospital for your pre-assessment appointment.

We take all precautions to prevent the spread of MRSA in the hospital by making sure that all healthcare workers carry out hand hygiene between caring for different patients, and wear disposable gloves and aprons for direct patient care.

All patients are screened for MRSA and again, we are sorry to hear that you tested positive when you were re-screened. As should have been explained to you, if MRSA is detected then staff will advise patients of the treatment plan and will also re-screen following the treatment.

Carriage of MRSA does not mean that you have an infection, however if an infection is identified then it requires treatment with antibiotics.

If you have any questions regarding the advice and treatment you were given, please do not hesitate to contact our PALS team on 01284 712555 or email pals@wsh.nhs.uk

Best wishes

Patient Experience Team

very quick

X-ray

August 6, 2018

I attended X ray as a 'walk in' with a referral from my doctor. I was seen pretty well straight away. I had the x ray and a blood test (previously described) and I was out of the car park in under an hour-remarkable!

Anonymous

Reply from West Suffolk Hospital

Thank you for taking the time to leave a review, we are delighted that your experience at WSH has been such a positive one and will pass on your feedback.

Best wishes

Patient Experience Team

So fast and professional

Haematology

August 6, 2018

I attended as a 'walk in' for a blood test and it went like a dream. quick book in-seen pretty quickly, dealt with professionally and out again.

Anonymous

Reply from West Suffolk Hospital

Thank you for taking the time to leave a review, we are delighted that your experience at WSH has been such a positive one and will pass on your feedback.

Best wishes

Patient Experience Team

Everything has been great

Ward G3

August 6, 2018

I have been in here for 4 weeks now and everything has been great-they are brilliant and so hard working. I was collected from my GP surgery by a paramedic and taken straight to Papworth where I had heart surgery and all was well until I contracted an infection-hence my stay. I have another two weeks to go and I am sure that everything will continue to be exemplary.

Anonymous

Reply from West Suffolk Hospital

Thank you for taking the time to leave a review, we're delighted that you are receiving such good care and hope that your recovery is going well.

Best wishes

Patient Experience Team

X ray dept. is air conditioned!!

Ward G3

August 6, 2018

I've been in for a few days and they do try to help as much as they can-they do seem to think that we know much more about what is going on than we actually do. It is pretty warm in here but trips to X ray are good because they have air conditioning! Food is pretty good.

Anonymous

Reply from West Suffolk Hospital

Thank you for your feedback, we're delighted that your experience at WSH has been such a positive one and appreciate you taking the time to leave a review.

Best wishes

Patient Experience Team

Very good

Ward G3

August 3, 2018

This is my 4th or 5th stay in here and it is always cardiac related. They are generally very good indeed. I have scored the food fairly low as my breakfast (which has been my only meal so far) wasn't what I wanted. Food has always been ok in previous stays though.

Anonymous

Reply from West Suffolk Hospital

Thank you for your feedback, we're delighted that you received such good care and appreciate you taking the time to leave a review.

Your feedback regarding the food will be passed on.

Best wishes

Patient Experience Team

West Suffolk Hospital