Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Phlebotomy (part of the North East Essex and Suffolk Pathology Services)


10 day wait

I've had to wait 10 days for the appointment but I do find Swiftqueue easy to use to book appointments. Sometimes when you are unwell having to wait 10 days when you just want to get better feels a very long time and can be difficult. I'm happy with the staff they are always great and the service works well and I like that I can see my results through the portal.