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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Phlebotomy (part of the North East Essex and Suffolk Pathology Services)



A little more discretion needed

When we came in to the department it would've been nice if the member of staff had been a bit more discrete when asking who had referred my daughter for the blood test as she was quite self conscious with the other patients behind us in the queue. We were referred here by her consultant and normally we don't wait very long to be seen.

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