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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

West Suffolk Phlebotomy (part of the North East Essex and Suffolk Pathology Services)


Booked but not on system

I booked this appointment about 10 weeks ago after speaking to my GP but I have arrived and I'm not in the system so they do not know what tests need to be done. It appears that the GP hasn't done what was needed so staff kindly explained what I needed to do and they would then try to squeeze me in. Unfortuantely, I haven't been able to get through to my surgery so I will have to come back another time when I've managed to contact them. The chairs in the waiting room aren't overly comfortable and they slope back making getting up more difficult.