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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

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Original feedback for

West Suffolk Phlebotomy (part of the North East Essex and Suffolk Pathology Services)



Perfect process

I find the online booking process perfect, with 1 week wait for appointments which isn't bad at all. The staff are brilliant, very efficient and the results are quickly sent straight through to Addenbrookes who need them, all paperwork is done well too.

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