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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Phlebotomy (part of the North East Essex and Suffolk Pathology Services)



Difficulties booking

Both my husband and I needed a blood test but we were unable to arrange to have both tests done at the same time with in the 2-3 week period that we needed to have them in. We've had to do two separate visits to the Sudbury Health Centre instead but each time there have been very few other patients waiting.

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