Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Wheelchair Services: Medequip and Ross Care


Delays and problems

For months I’ve been trying to get my new wheelchair but there have been so many problems and delays that I have given up with going with the suggested model and will pay the difference in price and keep the model I already have. One of the problems encountered was that the new chair I had prepared for me would not fit in my car as it should’ve done. I’d had enough so gave up and decided to spend the money rather than wait for one to be prepared / altered for me.