Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Wheelchair Services: Medequip and Ross Care


A very unprofessional service

Medequip was supposed to deliver a foot plate for a resident for her wheelchair. The assessment was carried out on the 13.08.18 and today (29.11.18), we still have yet to receive it. I spoke myself several times with Medequip and every time was an excuse. On the 08.11.18, they told me they had received the foot plate and now they are waiting on other parts. (Name redacted) has not been able to use her old or new wheelchair since August 2018. I consider this a very unprofessional service and a disrespect towards (name redacted)'s quality of life.