Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Wickham Market Medical Centre


Ring in rather than online

I prefer to ring in now after my one and only experience trying to use E-Consult. I found it just sent 'around the houses', never feeling I was getting anywhere. If I was using it wrong, then it shows it is too complicated as I am pretty IT savvy. Today, I called at 8:05, but had to try later due to school run. When I rang again after that we still got an appointment, which is great, for my child. I did not expect them to have anything left, so that was excellent that they did.