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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Wickham Market Medical Centre



Couldn't cancel appointment

I needed to cancel my appointment and can only use the telephone. Appointment was at 9:30 I was ringing from 8:00 - 9:15 and couldn't get through. I hate not turning up! I cannot use online, so I suggest there is a cancellation option you can choose that you leave a message on if they cannot pick it up.

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