Professional and businesslike.
Over the years I have always received good care although, understandably, things have drifted somewhat since the pandemic started. Follow ups and referrals seem to have slowed to a standstill. My only criticism is that consultations could have been more friendly and customer sympathetic. There is a time for lightness in face to face or phone consultations. It doesn't have to be full on all the time. In fairness some practitioners are more user friendly than others.