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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Woodbridge Road Surgery



Apauling, better off losing my finger

I have been experiencing pain in ring finger. When I went to my GP I wasn't listened to. GP typed my symptoms into the computer and literally read everything off this computer, the majority did not apply (wear a wrist splint). The GP then asked if I had any medical conditions (which if GP had read my records then would have seen) GP blamed thyroid + diabetes for the pain and said I would have to have tests to check my levels. I go to the diabetic clinic for tests, so the GP should have up to date records. Anyway these tests were done and after they came back clear, the GP asked what I wanted done! So after I said I want my hand checked by the hospital I finally got referred, My pain has got worse and I still have not heard from the GP. I know the hospital sent the results back to the GP but nothing has been done by the GP. I had the test at the hospital in September. I called my GP to book an appointment for this, but there is a 2 week waiting list. I am in a crazy amount of pain and no one is doing anything. The DR's surgery is merged with another surgery however. I am waiting even longer for an appointment. I am half tempted to cut my finger off in order for someone to treat me. I won't do this but a shame nothing has yet been done.

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