Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Woodbridge Road Surgery


hard to get an appointment

takes too long to get an appointment. when asked if the doctor could take an extra swab at the same time they said no, forcing me into making an appointment for a couple of months time. inefficient and poor parking available. they tell you tell the receptionist if you've kept waiting for more than 30 minutes after your appointment time but when you do report you just get told there's nothing they can do and for you to sit back down again. really poor service.