Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Woodlands (Ipswich Hospital)


The home treatment team are awful

If my care hadn't been taken over by the Suffolk Coastal IDT team, I don't think I would have progressed as far as I have. The nurses and staff on the wards are all more than helpful and they make you feel an individual, someone who's listened to and cared about, whereas a particular member of the home treatment team made it overly difficult for me to come to terms with my illness. I was spoken down to and they didn't listen to me and made me feel worthless. Other than a feeble attempt to console me, everything else during my time there was perfect. I felt like I was cared about and that other people were willing to help me get better.