Service is out of touch
The service is completely disorganised. I did not speak to the same person twice and nobody pass on information to colleagues. Could never contact a named person on the phone. Visits (usually on a sunday afternoon) were no better than my aunt coming for tea. Ideas given to help my suicidal daughter were downright patronising and unhelpful. It took two weeks to organise the initial 'emergency' appointment. Nobody seemed to actually care or have any professional knowledge. The consultant was impossible for my distraught daughter to understand and we needed an interpreter (not given!). This was the worst experience that I have experienced that I have ever experienced with the NHS.