Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Woolpit Health Centre


Feel there's a lack of appointments

I feel that there are a lack of face to face appointments available. Calling the surgery can mean a long wait of up to 60 minutes which is frustrating. Antibiotics are now given out with out an examination which seems against the advice pre covid. My daughter was expecting a call back from the surgery at some point during the day and when they called she was already on the phone to the hospital. She called the surgery back straight away and was told she would have to wait a further 1 1/2 weeks for a new telephone appointment , that seems very inflexible.