Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Woolpit Health Centre


Explanations lacking

The phone lines are very busy so you end up waiting on the phone for quite a while and it's not just first thing but at different times during the day. I've been referred but have had no explanation as to why I've been referred. I've been diagnosed with a new condition but I haven't been able to see my GP to have things explained to me. Medication is also often not available when it's been requested but you only find out when you visit the surgery to pick them up.