Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Woolpit Health Centre


Waits for mental health support

I find getting mental health support difficult as its all done on the phone and getting through to the surgery is hard. I also find it difficult to discuss things on the phone and would prefer a face to face appointment. It has taken 3 weeks to get a call back about my mental health and I haven't been able to use the link worker here as they were not available when I last enquired.