Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Woolpit Health Centre


Busy phones

There are long queues on the phone, but if you pick your time to call it can be better. The care navigators are very good and I have no problems letting them know the issue I'm calling about as it gets me the right help. If they are concerned the doctor calls you back and an appointment is avaiable the same day. If the issue is not urgent there are 3-5 week waits at times to be seen. I do feel that the after service is a little lacking. I have several issues that I'm worried about but I've not had any real explanation from the doctor about them. I'm not sure about test results as they haven't been explained either, it would be nice to have someone explain what I should expect and to get some feedback.