Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Woolpit Health Centre


Phones busy

The phones are busy. I was 18th in the queue this morning and getting an appointment to see a doctor isn't easy. I do find talking on the phone easy to do although it can be several days waiting for the call. The pharmacy does have long queues and I wasn't aware that it is not part of the surgery. My appointment with the nurse today was good and addressed the issues.