Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Woolpit Health Centre


Doing a good job

There is often a long queue on the phone, I was 16th today but although it is frustrating I do prefer having the queue and knowing where you are in it. I'm happy with the call backs from doctors and the appointments with nurses are fine to get in advance. The staff are all good, helpful and friendly, nothing really needs to change.