Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Woolpit Health Centre


Would've been 5stars before covid

I've had trouble getting face to face appointments and have mainly had call backs from the doctor which haven't always addressed the issues adequately. For today's appointment with a specific GP (female) I've had to wait three weeks. I'm happy and confident in the staff when I do see them but I would like the surgery to explain why they are unable to return to the pre covid system that was in place. The waiting room often looks very quiet, so I do wonder where everyone is.