Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Woolpit Health Centre


Frustrating trying to call surgery

Getting through on the phone is frustrating and I was 21st in line today, waiting 20 mins. The call back by the GP was very quick and now I'm seeing them too. I've contacted the surgery twice in the last two weeks but the telephone chats haven't addressed the issues so I've had to call again to day and was more insistent that I needed to be seen. Treatment and the nurses have been very good and I see them regularly. It's a very busy surgery and there are a lot of extra houses going up locally.