Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Woolpit Health Centre


Pharmacy waiting times excessive, stressful

For many years the pharmacy has appeared to be cramped, chaotic and under-staffed.Whenever you visit it you do so with apprehension because you know you are in for a long wait,minimum 15mins. max 1 hour. It needs re-organising so as to meet the needs of patients for a fast reliable service.The staff are always friendly and helpful the organisation is not their fault.Hanging around in long queues can only increase the risk of infection spread and stress to patients or their carers.